Shipping Policy

Deliveries occur on MONDAY and THURSDAY between 8am – 5pm throughout CA, NV and AZ. (DUE TO COVID-19, OUR DELIVERY PARTNER IS EXPERIENCING ABNORMALLY HIGH VOLUMES AND PACKAGES MAY TEMPORARILY REQUIRE ADDITIONAL TIME TO BE DELIVERED. PLEASE KEEP THAT IN CONSIDERATION WHILE WE ALL WORK THROUGH THESE UNPRECEDENTED TIMES TOGETHER.)

It is extremely important to provide us with accurate delivery information and delivery instructions to avoid any delivery issues. Please contact our customer service team at (949) 610-0869 with any delivery issues or updates. Our service provider only operates during the regular delivery time frame of 8am-5pm, so any delivery issues received outside that window may not be correctable.

Delivery Notifications:

You will be sent two texts on each delivery day to notify you of the status of your delivery:

1 – notification that includes a trackable link to follow your package

2 – your package has been delivered

Delivery Address Changes:

Any changes in delivery address must be received by the customer service team by noon on Tuesday for Thursday deliveries, and noon on Saturday for Monday deliveries. After that time, if you must change your delivery address or add delivery notes after the noon cutoff, and the package is no longer in our possession, you will have tocontact GSO directly to let them know where you want the package delivered. There may be an additional fee for changes once the package has left our facility and is in their possession. Please check your order confirmation email details to ensure they are correct.

Delivery Attempts:

Each customer is guaranteed 1 attempted delivery. If that delivery is failed for any reason, we will do our best to have our delivery team redeliver at the end of the delivery timeframe. If redelivery is required due to an issue on clients end (mistake or omission of delivery information, for example), additional fees may occur. If you receive a notification of delivery failure, please contact our customer service team at (949) 610-0869 immediately. We will always do our best to get your meals to you promptly and efficiently without additional fees, but we ask that you provide the most detailed information possible to avoid driver confusion.

Packaging Reuse/Pickup:

At this time, we do not take back ice packs, meal trays or lids, insulated liners, or delivery boxes. We encourage you to reuse, recycle, and compost (as applicable) as often as possible. We appreciate your efforts in helping us to stay as sustainable as we can be.